Prescription Verification Process
For Customers In United States of America
As a contact lens seller, wherecolour puts consumers’ health and safety first and has the responsibility to verify the prescription before selling the lenses to the customers in the United States of America according to the Fairness to Contact Lens Consumers Act (FCLCA).
How Does The Verification Process Work?
The verification process works like this: you provide prescription information to us, and then we submit it to the prescriber in a verification request. Your prescriber has eight-business-hours to respond. If the prescriber does not respond within the required time, the prescription is verified automatically, and we may provide contact lenses to the consumer.
The customers are allowed to submit the valid copy (photo/scan file) of the prescription in three options below:
1. When you Sign Up an account in wherecolour website
2. When you Check Out in our shopping cart
3. Submit the photo/scan copy to our support email: firstname.lastname@example.org within your name and order ID.
Please provide us with your prescriber’s name and contact methods such as email or phone number, and we will use direct communication with your prescriber to verify your prescription. As mentioned above, prescriptions are verified automatically if the prescriber doesn’t respond to the our verification request within “eight-business-hours.” A business hour is defined as one hour between 9 a.m. and 5 p.m., Monday through Friday, excluding federal holidays, in the prescriber’s time zone. If we determine that a particular prescriber has regular Saturday business hours, we also may count those Saturday hours as business hours under the Rule.
How is the “eight-business-hour” verification period calculated?
When calculating “eight-business-hours,” begin the verification period the first business hour after the prescriber receives a complete verification request and end it eight-business-hours later. For example, if the prescriber receives a request at 10 a.m. Monday, the prescriber must respond by 10 a.m. Tuesday. If there’s no response, we can provide the contact lenses at 10:01 a.m. Tuesday. If the verification request is received at 10 p.m. Monday, the response would be due by 5 p.m. Tuesday. If there’s no response, we can provide the lenses at 5:01 p.m Tuesday.
What if I don’t have a contact lens prescription?
Visibly can help you to find a doctor near you to schedule a test and please submit the copy to us once you receive the prescription.